IT Help Desk Technician

IT Helpdesk Technician

CSM Sport & Entertainment  

Charlotte, North Carolina Area

This position will be responsible for making a first effort towards all incoming IT issues for CSM North America and provide local support to the staff in our Harrisburg office.

  • A formal education in Information Systems (or equivalent) and at least three years of experience are highly desired.
  • Excellent interpersonal "soft skills" are highly desired. Appying expertise in an outgoing, positive, patient way to end users are what we strive for.

Prior hand-on experience with the following are highly desired.

  • Dell KACE (or other scripted imaging tools)
  • Meraki Systems Manager (MDM)
  • Meraki Firewalls/Wireless/Switching
  • Windows Active Directory
  • QNAP devices
  • Office 365 (E1-E3)
  • Box.com
  • BlueJeans
  • FreshService (or other modern helpdesk ticketing systems)
  • Slack/Slack integrations
  • iOS / Android devices
  • Mostly PC and some Mac experience

Below is a breakout of what we expect would be a typical time spend in an average week.

75% of role:

  • Taking initial telephone or email inquiries for 100 local and 300 remote employees
  • Troubleshooting and managing relatively simple hardware, software, network or mobile device problems
  • Recognizing and escalating more difficult or time-consuming problems to Tier 2 support
  • Providing hands-on support for local tier 2+ issues
  • Train newhires and end users on office applications as needed
  • Work with third-party IT service providers to schedule and manage hardware repair.

25% of role:

  • Work with other North American IT staff to analyze and make recommendations for hardware and software standardization, as well as IT processes and procedure
  • Light server and networking troubleshooting and maintenance
  • Local support for IT projects and change management affecting Harrisburg staff.

To apply, visit  www.gojhe.com/jobs

May 18, 2018

Today, Jay Howard finally takes the “hot seat” with 10 questions, and you’ll not want to miss some of his responses.

Read More
May 18, 2018

CSM Production was thrilled to lend a helping hand to the American Heart Association | American Stroke Association and CP+B.

Read More
Apr 19, 2018

Her adventurous spirit might land on her on the next “Survivor” or lead her to a favorite beach locale. Read on to find out where Diana Castleberry's favorite beach is …

Read More